GravN support

Frequently asked questions

Clear answers around checkout, delivery, returns, and support.

General

What kind of products does GravN carry?

GravN carries a tight edit of bathroom, lighting, and cleaning tools chosen for clear daily use and easy bundling.

Do I need an account to buy?

No. Guest checkout stays enabled, so customers can place orders without creating an account first.

Can I change an order after checkout?

If you need a change, email support as quickly as possible. Once fulfillment begins, edits get much harder.

How long does processing take?

Most orders are processed in 1 to 3 business days before they move into transit.

How long does delivery usually take?

Typical delivery windows are 7 to 14 business days, depending on destination and route.

Can multi-item orders arrive separately?

Yes. Items can ship in separate packages when that is the fastest way to complete the order.

What if an item arrives damaged or incorrect?

Email info@apexchatbot.com within 7 days with your order number and photo proof so support can review the fastest fix.

Should I send anything back before support replies?

No. Wait for return or replacement instructions first so nothing gets lost on the wrong route.

How do I contact support?

Use info@apexchatbot.com and include your order number, product name, and a short note on what happened.